This is the part that everybody hate most:

When higher management makes decision,

they would often assume that things are in perfect world.

Often the decision made, is not aligned with reality - such as employee's real life working experience.

Then the employee will force to work towards that culture, and stay numb until they think it's no longer a problem.

But so much time were spent on unnecessary things, such as searching information.

Conclusion: It's hard to convince them, unless they really come down and feel the reality at the level.

At least I've done my part in understanding the employees, and work out a solution accordingly.