After 6 hours, Carl's Jr Malaysia replied.
The director of operations replied me, and told me the burgers shortage was due to the delayed arrival of products shipment.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Hi Trevor,
We thank you for choosing to dine at Carl’s Jr for your dinner and can understand that the unavailability of our products is not exceptatable.
We apologized for the inconvenience caused to you and your friend during your visit at Carl’s Jr Mid Valley on 5th Aug’09.
We are not able to neither take down our menu nor close the restaurant but I agreed with you that we should have provided more information to our customers for the unfortunate circumstances due to our delayed arrival for products in the shipment.
Our sincere apology for your experience and assure you that we strive hard to improve in serving all our customers in all areas. Once again thank you and appreciate your valuable comments which will indeed help us improve further.
Regards,
Sandra Low
++++++++++++++++++++++++++++++++++++++++++++++++++++
As a conclusion, I'm fine with their explanation (not many people would do that, especially in Malaysia)
And yah, I'm expecting a visit to Carl's Jr, soon :P
Post a Comment